Submit a Request for Assistance

Please complete the form below detailing your request and a member of our support staff will respond as soon as possible.

Name

Phone

Request Details

How would you categorize this request?

01_Project Name

02_Start Work Date & Time:

Select a date

03_White Paint?

04_Upload GIS Map with Markup(s)?

Account number to charge the device to

Applications user needs access to

Auto Reply for User's Account. Leave blank if none requested.

Building

Checkbox Test

Computer/Server Name

Date and Time

Select a date

Date/Time of Need

Select a date

Date/Time of Return

Select a date

Department|Division

Desktop Level

Did this employee handle credit card transactions?

Did this employee have a city-provided cell phone?

Did this employee have a city-provided iPad?

Did this employee have a city-provided laptop?

Did this employee have STW access?

Does any of the city-provided devices have a cellular account tied to it? If yes, please include which devices and phone numbers in the Details section below.

E-mail groups user should be added to

Effective Date

Select a date

Employee Status

Employees that will report to new user

Extension Software

File Name

How is this person classified?

If an active line, please provide the phone number

If purchasing a celluar iPad, account number to charge the monthly data to

iPad Color

iPad Size

Is this a current or returning employee?

List anyone that needs access to user's email account. Leave blank if none.

List anyone that needs access to user's OneDrive account. Leave blank if none.

Location of the file or folder

Name of a current (or former) employee with similar job duties and access

Name of another employee with similar job duties

Name of the user account to be deleted

New user's ext (provide main line if no ext will be assigned)

New user's full name (please include middle initial)

New user's official start date

Select a date

New user's supervisor

New user's title

Operating System

Problem with which FTP site?

Product Category

Programming Language

Requested Device Model (Iphone 6, Ipad Air, etc.)

Requesting Device Brand (Apple, Samsung, etc.)

Sender Email Address

Sender Email Subject Title

User's Direct Reports

User's Direct Supervisor

User's ext (provide main line if no extension will be assigned)

User's Full Name

User's New Title

Wifi or Cellular?

Will the new user handle customer credit card transactions?

Will the new user need a desk phone extension assigned to them?

Will the new user need STW access?

Will the new user work from a computer (full license) or need email only access?

WSID, Virtual Host Name, or Vehicle ID

Details

Attach a supporting document (optional)